We are looking for a customer-obsessed, technically-proficient generalist to join Trinsic’s growth team. Trinsic builds infrastructure for digital ID acceptance—a highly technical product that we’ve made super easy to adopt. But as customers undertake further white labeling & customization, we need someone to help them do it faster. This is a unique opportunity to join the founding GTM team at an inflection point and accelerate our mission to make the world more accessible through digital IDs.

Job descriptions usually aren't very helpful. Here are the things you probably care about:

• You'll be the primary technical liaison between Trinsic and our customers, who each have great product and engineering teams working with our platform.

• You'll be employee #~10 at a high-intensity, fast-growth company in a rapidly-shifting $200B industry that impacts billions of people.

• You won't be micromanaged. You’ll be given a ton of responsibility as the face of Trinsic to important customers and held accountable for outcomes.

• We're a remote company, and we lean into that.

• There are things that are broken, fires burning, etc. We expect you to bring a "let's figure this out" mentality.

• We offer comprehensive benefits, including health, dental, vision, travel stipend, no PTO cap, and parental leave.

We only hire high energy people who will do high quality work. We care about:

• You're customer-obsessed.

• 2-5 years of experience in technical support, sales engineering, or technical customer success roles with APIs, SDKs, and developer tools required.

• Strong English language skills required, particularly in written form.

• You are extremely organized and responsive.

• You can code but would prefer to spend time helping people meet their goals with our product.

Your mandate will be to ensure customer success from signature to scale. Here are the primary responsibilities:

• Customer Communications - Own customer Slack channels, emails, Intercom, and other channels for technical questions and implementation.

• Technical Onboarding - Lead customer onboarding calls, ensuring customers successfully integrate and go live.

• Documentation & Knowledge Base - Create and maintain integration documentation, product guides, and how-to videos.

• Pre-sales Engineering - Join sales calls to give technical demos and architecture discussions.

• Account Management - Own customer success metrics and activation timelines.

• Continuous Improvement - Continuously improve onboarding materials, activation processes, and the core product.